Effective Date: 07/29/26
Formula and Flow ("we," "us," or "our"), operated by Lola Powell, respects your privacy and is committed to protecting the personal information you share with us.
When you contact us, book a service, or use our website, we may collect: your name, phone number, email address, home address (for in-home services), payment information, and details about the service you're requesting (such as pet care needs, business event details, or accessibility preferences).
We use the information you provide to schedule and deliver services, communicate with you about appointments, send invoices, and improve how we serve you. We do not sell, rent, or trade your personal information to third parties.
Client information is stored securely in our client management system (GoHighLevel). Access is limited to Lola Powell as the sole operator of Formula and Flow.
Our website may use basic analytics or cookies to understand how visitors use the site. This information is not used to personally identify you beyond what you voluntarily submit through a contact form.
You may request to review, update, or delete the personal information we hold about you at any time by contacting us directly.
Questions about this Privacy Policy can be directed to [email protected] or 813.575.2540.